The following Service(s) are not eligible for a refund if the Service has been successfully provisioned by one of ADEE’s suppliers:
A full refund will be provided to either account credit or returned to the original payment method if the order was placed within forty-five (45) days of the date that the refund was requested for any of the following Service(s):
A pro-rata refund will be provided to account credit only if the refund request was made more than forty-five (45) days after the order was placed for any of the following Service(s):
The Customer will not be entitled to a refund if any of ADEE’s Terms, Policies and Agreements have been breached by the Customer.
All other refunds will be processed at the sole discretion of ADEE, in-line with the Australian Competition & Consumer Commission’s published policies and guidelines. More information can be found at https://www.accc.gov.au/consumers/consumer-rights-guarantees
The Customer can request cancellation of their Account or any Service(s) for any reason by logging in to the portal and submitting a cancellation request. For security reasons, we will not accept cancellation requests by any other method.
Any prepaid fees for Service(s) past the current billing month will be refunded in accordance with the Refunds subsection of this agreement once a refund request has been made by the Customer. This can only be done by submitting an eTicket through the portal.
The Customer agrees to pay any outstanding invoices upon cancellation of their Service(s).
If the Customer requests cancellation of a Service after the invoice for the renewal of the Service has been paid, a refund will be issued in accordance with the Refunds subsection of this agreement.